Buying a watch you have not held is a reasonable thing to hesitate about, so this page sets out every part of it plainly: how to order, what delivery costs, when you pay, what happens if it is wrong, and what the guarantee actually covers. No small print anywhere else contradicts this page.
How to Order
- Find the watch. The full stock is on the site with prices in euro and Lek, and everything shown is in the shop in Durrës.
- Send a WhatsApp. Message +355 67 571 6090 with the model name or reference. If you are not sure which one, tell us the budget and how it will be worn and we will send back two or three specific options rather than a catalogue.
- We confirm. We check the watch is in stock, confirm the price, and agree delivery or collection with you.
- It arrives. You inspect it, and you pay the courier.
Delivery
Free, anywhere in Albania. Tirana, Vlorë, Shkodër, Elbasan, Korçë, Fier, Berat, Lushnjë, Gjirokastër, Sarandë and everywhere in between. Delivery normally takes 3 to 7 days and runs through a courier we use regularly.
There is no markup for ordering from outside Durrës. The price you see is the price at the counter, whether you are ten minutes away or at the other end of the country. We do not add a delivery fee and we do not price differently by city.
If you would rather collect, or you are passing through Durrës, the workshop is on Rruga Aleksander Goga and we are open Monday to Saturday, 8:30 to 20:30. No appointment.
Payment
Cash on delivery. You pay the courier at the door, when the watch is physically in your hands. Nothing is paid in advance, there is no deposit, and we do not ask for card details.
That is deliberate. It means the risk of ordering something you have not seen sits with us rather than with you, which is the only fair way to sell a watch to someone two hundred kilometres away.
Inspect It Before You Pay
Open the box at the door and look at it properly. Check that it is the model you ordered, and that the dial and bracelet are what you expected. Bracelets are adjustable, so a link or two is not a reason to reject it, and we size them free at the counter afterwards.
If it is not right, hand it straight back to the courier without paying. That costs you nothing and there is no obligation of any kind. Message us afterwards and we will work out what would suit better.
Returns: 30 Days
If you have accepted and paid for a watch and then change your mind, you can bring it back to the shop in Durrës within 30 days, unworn and in its box, for an exchange or a refund. This applies to a watch delivered by courier exactly as it does to one bought at the counter.
Beyond those 30 days a return is at our discretion, other than in the cases every seller must honour: a watch proven counterfeit or materially misdescribed, and anything required by Albanian consumer protection law. The full wording is in our terms and conditions.
The 1-Year Guarantee
Every watch we sell is brand new and carries our own 1-year guarantee from the date of purchase, in addition to any manufacturer warranty. If the watch stops working under normal use within twelve months because of a manufacturing fault, we repair or replace it.
What it does not cover is the ordinary list: accidental damage, water damage beyond the rating printed on the dial, battery replacement, strap wear, and faults caused by someone else opening the case. A watch that stops after three years with no maintenance is not a warranty claim either, which is why the battery matters. There is more in our guide to what a watch warranty covers.
Afterwards: Batteries and Repairs
A quartz watch needs a battery roughly every couple of years, and we change one for 200 to 600 Lek depending on the battery, while you wait. Anything beyond that, a crystal, a strap, a full service, depends on the part and the movement, so we quote it before starting. No surprise charges, and we will tell you honestly when a repair is not worth doing.
That applies whether or not you bought the watch from us.
Still Unsure?
Message us. The commonest question we get is not about delivery at all, it is someone describing a person and a budget and asking what would suit. We would rather spend two minutes getting that right than have a watch travel to Shkodër and back.
Frequently Asked Questions
How much does delivery cost and how long does it take?
Delivery is free anywhere in Albania and normally takes 3 to 7 days through a courier we use regularly. There is no markup for ordering from outside Durrës: the price on the site is the price at the counter whether you are in Tirana, Sarandë or ten minutes down the road. We do not add a delivery fee and we do not price differently by city.
When do I pay?
At the door, in cash, when the watch is physically in your hands. Nothing is paid in advance, there is no deposit and we do not ask for card details. That puts the risk of ordering something you have not seen on us rather than on you, which is the only fair way to sell a watch to someone two hundred kilometres away.
What if it is not what I expected when it arrives?
Open the box at the door and check it properly before paying. If it is not right, hand it straight back to the courier without paying. That costs you nothing and there is no obligation of any kind. Message us afterwards and we will work out what would suit better. Bracelets are adjustable, so a link or two is not a reason to reject it and we size them free at the counter.
Can I return a watch after I have paid for it?
Yes. You have 30 days from purchase to bring it back to the shop in Durrës, unworn and in its box, for an exchange or a refund. That applies to a watch delivered by courier exactly as it does to one bought at the counter. Beyond 30 days a return is at our discretion, other than for a watch proven counterfeit or materially misdescribed, or where Albanian consumer law requires it.
What does the 1-year guarantee cover?
Every watch is brand new and carries our own 1-year guarantee from the date of purchase, on top of any manufacturer warranty. If it stops working under normal use within twelve months because of a manufacturing fault, we repair or replace it. It does not cover accidental damage, water damage beyond the rating printed on the dial, battery replacement, strap wear, or faults caused by someone else opening the case.
I do not know which watch to choose. Can you help?
Yes, and this is the message we get most. Send us a WhatsApp at +355 67 571 6090 with the budget, who it is for and how it will be worn, and we will send back two or three specific models from current stock rather than a catalogue. It is faster than scrolling and we would rather get it right before a watch travels than after.
Order It Today, Pay When It Arrives
Send us the model on WhatsApp and we will confirm availability the same day. Free delivery anywhere in Albania, cash on delivery, 30 days to bring it back, and a 1-year guarantee on every watch.
Rruga Aleksander Goga · Durrës 2001 · Albania · +355 67 571 6090